Virtual Urgent Care

A virtual urgent care visit means you can see a medical provider quickly without scheduling an appointment.

If you’re an established patient, then your visit notes will go directly to your doctor.

If you’re a new patient, then you can access your results by simply creating a MyChart account.

This option has numerous benefits. Here are just several of them:

• You can receive care 24 hours per day, every day of the year.
• You don’t need an appointment.
• You don’t have to travel, park, and wait for your appointment.
• Your cost will be $59.
• You can limit your exposure to sick patients.
• Your care is coordinated between both primary care providers and specialists.

Patients express a high level of satisfaction when using virtual visits. However, a virtual visit is different from an in-person visit–so talk to your doctor to ensure that this type of visit is right for you.

Our virtual urgent care option can treat patients three years old and up. Below is a list of commonly treated conditions:

• Respiratory infections
• Bug bites
• Common cold
• Cough
• Diarrhea
• Fever
• Flu
• Sinus infection
• Sore throat
• Earache
• Headache
• Pinkeye
• Bronchitis
• Bladder or Urinary tract infection
• Stomach problems
• Skin rashes
• Poison ivy
• Vomiting
• Minor sprains and strains
• Minor burns, cuts and scrapes
• Back or joint pain
• Sunburn
• Rashes

Virtual urgent care is a safe and effective way to get immediate medical treatment for the above list and more.

Like in-person visits, virtual visit lengths may vary. You and your provider will determine a length that fits your needs.

Starting your appointment through our secure patient portal is easy:

1. Make sure you can access the St. Luke’s mobile app.
2. Click or tap “start a video visit” in the St. Luke’s mobile app.
3. Select an available provider.
4. Select the patient (you, your child, etc.)
5. Enter the reason for your visit.
6. Provide your credit card information.
7. Click or tap “Join”.

Once you’re checked in, your provider will join you shortly.

Note: If you have chest pain, difficulty breathing, dizziness, a severe headache or other another serious injury, then please call 911 or go to the nearest emergency department.

We recommend a MyChart account, but it's not required. Click here to create an account.

If your provider orders the prescription. Then, they will electronically send it to your preferred pharmacy.

Protecting your privacy and maintaining secure medical records are important to us. Here are our key precautionary measures:

• Your visit’s video technology is HIPAA-compliant and has features that protect your information.
• The video transmission itself is fully encrypted.
• Your provider won’t record your visit.
• Your provider will be in a private room.

You can find documentation in your electronic medical chart with your other medical records. 

Documentation of your St. Luke’s telehealth urgent care visit will live in your electronic medical chart with all your other patient medical records just as if you were seen in person. You can view this documentation in your MyChart account by accessing the appointment section and selecting the “past” tab. Each visit will have your provider’s notes and a visit summary.

You should not use virtual urgent care during an emergency. If you are experiencing any life-threatening conditions, then call 911 or go to the nearest emergency room.

Virtual doctor visits should not be used during an emergency. If you are experiencing any life-threatening conditions, then call 911 or go to the nearest emergency room.

For security reasons, St. Luke's doesn't allow internet access to the web outside the US. Please call 1-866-STLUKES (785-8537) option 5 for support.

As a precautionary measure, we recommend downloading your COVID-19 information before you leave the country. You can download your Covid information to your health wallet app (Apple) or as a PDF, which includes a QR code and is compatible with Apple and Android.