Mail Order Pharmacy

All first-time users of St. Luke's Homestar Mail Order Pharmacy must complete a confidential registration form. One form can be completed for the entire family; please provide information for all dependents (spouse, children). This form will help minimize potentially harmful drug interactions and drug allergies.

We offer multiple options for Mail Order Registration:

• Complete the electronic registration form
• Registration Form
• Registration Form - for St. Luke’s employees only
• Return the registration form
• Via email to Homestar.Mailorder@sluhn.org
• Mail to St. Luke's Homestar Mail Order Pharmacy, 77 S. Commerce Way, Suite 230, Bethlehem PA 18017
• By fax to 610-628-8901
• Request a registration form via email at Homestar.Mailorder@sluhn.org or by calling a pharmacy representative at 610-628-8900
• Registration forms may also be available in your Human Resource department

Prescriptions are shipped following receipt of payment. Payments can be made using any of the following:

• St. Luke’s Payroll Deduction
• Check
• Flexible Spending Account Debit Card
• Debit Card
• Credit Card - Visa, MasterCard, American Express and Discover

Maintaining a current credit card, FSA card, and/or employee badge number on file will expedite the prescription delivery time.

Your physician must prescribe a 90-day supply.

• Electronic Prescription: Your provider must select St. Luke's Homestar Mail Order Pharmacy.
• Phone: 610-628-8900 or Toll Free at 1-855-649-MEDS
• Fax: 610-628-8901 (Law requires prescriptions be faxed by the physician’s office only.)
• Mail: Hard-copy prescriptions may be mailed to St. Luke's Homestar Mail Order Pharmacy, 77 S. Commerce Way, Suite 230, Bethlehem PA 18017.

Call or email the St. Luke's Homestar Mail Order Pharmacy and provide the previous pharmacy’s name and phone number, your prescription number, or the name(s) of medication(s). New mail order participants may provide this information on the registration form.

Request refills 24/7—requesting refills is EASY and can be done by:

• Using our automated refill system by calling 610-628-8900 or toll-free at 1-855-649-MEDS
• Online electronic refill requests

Refill requests can only be processed on prescriptions previously filled at St. Luke's HomeStar Pharmacy.

Please note:
Always request your prescription refills early enough to allow time to have it processed and shipped to you. Most 90-day supplies of medication can be requested up to 21 days in advance. Controlled medications and some brand-name medications may not be permitted to be filled 21 days in advance. Per SLUHN insurance regulations, refills cannot be filled automatically; you must request each refill. Do not wait until you are out or almost out of medication to request a refill.

Some medications require prior authorization (PA) from the insurance company. We can notify your provider of the need for a PA; however, we will not be informed if/when the PA is approved. Please contact the pharmacy to request the prescription to be processed if you receive notification of approval of the PA.

Most prescriptions will be processed through our system within 5 days. Please allow up to 2 weeks to receive your medications.

After payment is received, your prescription will be mailed to you at no additional cost via First Class US Mail. Please allow 2 weeks for processing and delivery of your medications. Shipping times may take longer due to delays in USPS. Maintaining a current mailing address and your personal email address will help avoid shipment delays. All prescriptions will be shipped in discreet plain plastic envelopes or boxes. Medications requiring cold storage are shipped Monday through Thursday to assure the integrity of the medication.

Once you receive your prescription, our registered pharmacists are available to answer any questions regarding your prescription. Call us during normal business hours (Monday through Friday 9:00am–6:00pm), and a pharmacist will answer any questions you may have.

Federal law and regulations prohibit the return of prescription medications for reuse or resale. We cannot issue credits or refunds for prescription medications that are returned to our pharmacy. If you received damaged medication, please contact us immediately.

We encourage you to fill your maintenance medications through St. Luke's Homestar Mail Order Pharmacy. If you are prescribed a medication that must be taken immediately, you may fill that prescription at your local St. Luke's Homestar Pharmacy or local independent or chain pharmacy per SLUHN Employee Health Plan guidelines.