Your health care needs don’t stop, and neither do we.

St. Luke’s Virtual Visits use your phone, tablet or computer to connect you with a doctor, specialist or therapist for:

  • Routine check-ups or follow-up appointments
  • Chronic conditions like diabetes or MS
  • Important and time-sensitive health needs

Getting Started


Call your St. Luke’s health care provider to schedule your appointment. If a Virtual Visit is recommended, you will receive an email with a link to Microsoft Teams.

Need a doctor, specialist or therapist?

What You Need


You can connect to a St. Luke’s Virtual Visit through a smartphone, tablet or computer.

Joining by Phone or Tablet

Prior to your visit, download the Microsoft Teams app through the App Store or Google Play. Microsoft Teams is the preferred platform to keep your information safe and secure.

Joining by Computer

A working camera and microphone will be needed. Be sure to use Google Chrome or Microsoft Edge as your browser. Other browsers like Explorer, Firefox or Safari are not recommended.

What You Need

How to Prepare


Prior to your visit, it’s important to test your technology and equipment. Here are some tips for using Microsoft Teams.

  • Select your “exam” room. Consider where you want the visit to take place – it should be a space that is well-lit, quiet and has good internet connectivity. Privacy is also a factor as you may be discussing sensitive topics with your doctor, or may need to show him or her a rash or area of your body.
  • If you're using a laptop with a camera, try to place on a few books so that the camera is eye level. If you're using a smartphone rest it on a shelf or place it on a stand. That way you and your provider can have a clear conversation without the camera moving around.
  • If you have access to a thermometer and/or blood pressure cuff, take your temperature and blood pressure and record your numbers to share with the doctor.

You and your provider will have a conversation how you feel, how long you may have had symptoms or issues, and talk through the appropriate care plan. Based on your discussion, your clinician may be able to recommend a treatment or discuss next steps for your continued health.

There may be a possibility that additional in-person testing or diagnostics may be required based on what you discuss.

How to Prepare

Launching Your Virtual Visit


From your computer or smart phone, access the email from your provider. Click the “Join Teams Meeting” link.

Having trouble connecting? Try these troubleshooting tips.

Still can’t connect? We are here to help. Call 1-866-STLUKES (785-8537), option 5.

Launching Your Virtual Visit

Connecting via FaceTime or Skype


Our preferred platform for Virtual Visits is Microsoft Teams. However, if you are experiencing difficulty with Teams, we can also connect via other video streaming services such as FaceTime or Skype.

Microsoft Teams Tip Sheets