FAQs

• How do I view my account information and manage my account online?
  To view your account information please visit the Pay My Bill online portal.
• When will my payment appear on my St. Luke’s account?
  Your payment may take up to 2-3 business days to be credited to your account. Your online statement will be updated within 24-48 hours after you pay. We advise all customers to print their confirmation for their records or keep their receipt for payments made at the facilities. You will also receive an email confirmation of any online activity. For more information, contact a Patient Billing Customer Service Representative at: 484-526-3150 or 1-800-218-7359
• Is it safe to make payments online?
  It is our number one priority to ensure your information is safe. We use a secure connection that prevents anyone else from gaining access to your information. We are validated PCI SSC certified and listed on the validated payment applications list on the PCI SSC Website. We have gone through rigorous security protocols and testing. Whenever you are paying your account online, you are using a secure connection which protects your information. Data you provide cannot be viewed. We do not share your information with anyone else.Security is maintained by industry-standard SSL (secure socket layer) encryption and decryption technology. The SSL protocol is used to ensure that your information is sent directly to us, and that only we can decode it. You can do your part to protect your identity by ensuring you always log out of this system and close all browser windows – especially when using a public computer station.
• Will I be able to pay multiple accounts with one payment online?
  Yes, as long as the accounts are with St. Luke’s University Health Network.
• If I am enrolled in the Online Business Office am I required to pay my bill online?
  No, you will have the option to either make an electronic payment or print a payment stub and mail it to St. Luke’s University Health Network.
• What types of online payment methods can I use?
  You can make your payments online via credit card (Visa^®, MasterCard^®, American Express^® or Discover^®) or bank visa/debit card and checks.

  Access Financing Options in Your MyChart and Pay Your Bill Over Time

  CareCredit, a healthcare credit card, provides flexible financing that can be used for co-pays, deductibles and out-of-pocket medical expenses. CareCredit is now available as a payment option in your St. Luke’s MyChart. You can access CareCredit from the Billing Summary page in MyChart, enter your CareCredit credit card information, and choose a financing promotion on purchases of $200 or more that best fits your budget.*

  Learn More

  *Subject to credit approval. See carecredit.com for details.

• Can I print a payment stub and send it with my payment instead of paying online?
  Yes, you will have the option to print a payment stub and send it with your check or credit card information to the hospital.

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• What payment options are available?
  

  For your convenience, St. Luke’s accepts a variety of payment alternatives including online payments, pay by phone, Visa, MasterCard, American Express, Discover, personal checks, money orders, and cash (at the cashier office only).

  Access Financing Options in Your MyChart and Pay Your Bill Over Time

  CareCredit, a healthcare credit card, provides flexible financing that can be used for co-pays, deductibles and out-of-pocket medical expenses. CareCredit is now available as a payment option in your St. Luke’s MyChart. You can access CareCredit from the Billing Summary page in MyChart, enter your CareCredit credit card information, and choose a financing promotion on purchases of $200 or more that best fits your budget.*

  Learn More

  *Subject to credit approval. See carecredit.com for details.

• Note: Please do not send cash through the mail. To protect you, cash will only be accepted in person at the cashier's office and you will be given a receipt.

• How can I better understand my bill?
  Download the How to Read My Bill PDF.

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• How can I request an itemized statement?
  You can request an itemized statement online if you are a registered user or you can contact our Patient Billing Customer Service Representatives at: 484-526-3150 or 1-800-218-7359. All itemized statements are sent via regular mail. Please allow up to 10 business days to receive the requested statement.
• How to I reach a financial representative?
  Call: 484-526-3150 or 1-800-218-7359
  Email: billing@sluhn.org

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• What information is needed to apply for the Patient Financial Assistance Program?
  Please see Self Pay/Uninsured under Payment Options for detailed information or contact one of the Financial Counselors for assistance at 484-526-8000 or:
  • St. Luke’s Hospital – Allentown Campus : 610-628-8684
  • St. Luke’s Hospital – Anderson Campus: 484-503-1103
  • St. Luke’s University Hospital – Bethlehem Campus: 484-822-2135
  • St. Luke’s Hospital – Easton Campus: 484-822-2135
  • St. Luke’s Hospital – Lehighton: 610-377-7248
  • St. Luke’s Hospital – Miners Campus: 610-377-7248
  • St. Luke’s Hospital – Monroe Campus: 272-212-1018
  • St. Luke’s Hospital – Quakertown Campus: 215-538-4579
  • St. Luke’s Hospital – Sacred Heart: 610-776-5907
  • St. Luke’s Hospital – Warren Campus: 908-847-6024
• Can my Patient Financial Assistance Program application be denied?
  Yes, St. Luke’s University Health Network can deny your application if you:
  • Have not applied for Medical Assistance
  • Failed to supply required documentation
  • Your income is 300% above the federal poverty guidelines St. Luke’s offers discount programs along with payment plan options.
• Are there other additional discount programs or payment options available?
  If you should receive a denial for your application, call St. Luke’s University Health Network Business Office for payment options.

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