Nurse Practitioner
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The Patient Satisfaction Rating is an average of all responses to the care provider related questions from our nationally recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.
Responses are measured on a scale of 1 to 5 with 5 being the best score.
The comments are submitted by patients and reflect their views and opinions. The comments are not endorsed by and do not necessarily reflect the views of St. Luke's University Health Network.
“Melissa is amazing. I've not been to a primary care in years, as previous experiences left me feeding dismissed, minimized, and ignored. Melissa *listened* to me, developed a plan of action based on my history and concerns, and was professional and compassionate”
July 26, 2025
“I came to this practice based on a recommendation, and will not hesitate to pass a recommendation along”
July 26, 2025
“Always nice and answering texts and caring”
July 25, 2025
“All good”
July 25, 2025
“I love this care provider so much that I have already recommended her to my two eldest daughters and will do the same for my younger three daughters as soon as they outgrow their pediatrician.”
July 12, 2025
“The staff makes the office and this office is professional and pleasant.”
July 12, 2025
“I appreciate the time, care, and concern, Melissa demonstrates every time I meet with her. Besides being kind, she is a competent provider, who's willing to do what is necessary to get to the root of the health issue and make sure nothing is overlooked. I appreciate her very much as she always takes into account my perspective and knowledge of how my body works. I've been dismissed by many providers, particularly male providers; having Melissa as my PCP has reignited my hope in patient centered healthcare.”
July 12, 2025
“Melissa was friendly and knowledgeable, as well as extremely timely in terms of seeing me. Every time I see her I feel like she's looking out for my best interests. It's very rare to find a healthcare provider you trust, even more-so as a transgender person. I could not feel more secure in my health because I know I have someone making sure I'm ok”
July 2, 2025
“I have no problem with any of St Luke's offices everyone has been great no matter what office I go to”
June 29, 2025
“Very good, all the staff, is professional.”
June 29, 2025
“This was my first visit with this Provider. I am a New Patient. Some questions asked stated within the last 3 months, so some I answered, some not for it didn't apply. Overall Very Good initial experience with this Provider.”
June 15, 2025
“Best place to go! Practitioner Melissa is the best. Always trying to figure out what was wrong with my breathing! Blessed to have your team”
June 14, 2025
“I'm satisfied with the service of my Doctor and the Hospital.”
June 9, 2025
“Excellent experience”
June 9, 2025
“I had an all around good experience.”
May 12, 2025
“Melissa Rusk, my health provider was excellent. This was my first visit. She was easy to talk to and listened to me without judgements. I appreciated that. We went over some medical history. She discussed medication options and also explained tests and blood work I would need. I was very comfortable at my visit and so pleased with my provider s kind and caring manner.”
May 12, 2025
“Melissa was amazing! This was my first time meeting her and I was very impressed. She knew my medical history as soon as she walked in the door and she reviewed all my previous test with me. She offered more testing and followed up as soon as I got the test done.”
May 10, 2025
“Melissa Rusk is fantastic she is so knowledgeable about medicine she is also very considerate & kind. I am very happy with her as her medical expertise surpasses most Dr's I have seen in the past in my life”
May 5, 2025
“I had a tick inbedded in my arm the provider gave me excellent care. I am not usually seen in this office, but they fit me in and provided excellent care. I am usually seen in your other office in bartonsville they couldn't see me until the next day, but helped me get this appointment.”
May 4, 2025
“My provider was very helpful and respectful she explained all my results of all my tests. I really appreciate her very nice.”
April 30, 2025
“Excellent communication”
April 29, 2025
“I have been going to this practice since being discharged from St. Luke's Hospital in January 2023. I cannot say enough about their professionalism, efficiency and compassion. I especially would like to mention how kind, Melissa Rusk is always taking the time to answer my questions and address my concerns.”
March 31, 2025
“Excellent as always”
March 29, 2025
“I think everyone in the office is very professional no problems at all”
March 17, 2025
“Melissa Rusk was very professional. She asked me several questions about my previous breast cancer diagnosis & treatment. She felt another lump on my breast & gave me paperwork to set up a 3D scan, STAT because of my history & said to schedule it immediately. The lady @ the front desk nicely, did try & schedule it for me, a few times, but got no answer. I'm not sure if the office was closed or not, as my appointment w/Melissa was scheduled @ 7 a.m. I called & got no answer the 1rst try, then called again & got VM this time & left a message. I called back again & spoke w/someone & after a few calls, they were able to schedule my appointment for March 19th, which I was thrilled because they said most of the places that do 3D scanning were backed up & the only appointments they had open, wasn't until May 2025. So I'm very happy they were able to get me in so much sooner”
March 9, 2025
“Always had a good service I will give a”
March 8, 2025
“Excellent team!!”
February 14, 2025
“I always look forward to my appointments & I love St. Luke's & all the Staff!”
February 8, 2025
“Wouldn't have anyone else but Melissa Rusk”
February 4, 2025
“Was seen on time, receptionist and doctor Melissa Rusk were courteous and listened to my concerns. Doctor took her time, did not feel rushed. Great first visit!”
January 31, 2025
“Dr. Melissa Rusk is a lovely physician who took care of me. I have had the opportunity to been seen by her before. She listens and you can see that she cares. We need many doctors like her. She makes you feel comfortable and explains things in a way that you cam understand. Thank you Dr. Rusk for your care. A good one.”
December 29, 2024
“MELISSA RUSK very professional, kind and understanding.”
December 24, 2024
“I received excellent care from Melissa Rusk. Office followed up with results to my tests in a timely fashion. Very pleased with Melissa.”
December 19, 2024
“Excellent service from Melissa Rusk”
November 26, 2024
“Great service and bedside manner.”
November 22, 2024
“Always a great visit with Melissa Rusk”
November 18, 2024
“I never had any bad experience with Melissa Rusk”
November 16, 2024
“I was very impressed with Melissa Rusk and would like her noted as my primary care physician/CRNP.”
November 2, 2024
“I have been a patient at St. Luke's Family Practice for several years. A patient of Melissa Rusk for probably only 2 - 3. I chose her and feel very comfortable with her.”
October 15, 2024
“Everyone was great! at the office of Melissa Rusk”
October 14, 2024
“MELISSA RUSK and the team is awesome!! Great care, caring, friendly staff. ”
October 11, 2024
“Excellent as always with Melissa Rusk”
September 23, 2024
4.7 RATING
“Dr. Rusk was very patient and really paid attention to my problems”
July 28, 2025