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The Patient Satisfaction Rating is an average of all responses to the care provider related questions from our nationally recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.
Responses are measured on a scale of 1 to 5 with 5 being the best score.
The comments are submitted by patients and reflect their views and opinions. The comments are not endorsed by and do not necessarily reflect the views of St. Luke's University Health Network.
“My only complaint is when I used my card to pay the receptionist asked me to do the card again because it didn't go through so I did but checked my bank to see it did go through the first time so I paid my co pay double just wondering if this will give me credit or if it will be issued back to my card”
June 28, 2025
“Rachel was wonderful. She was thorough and already knew my health history when she came into the exam room. She was kind and empathetic and very personable. I would see her again!!!”
June 21, 2025
“My appointment on 5/20/25 was a follow up to a hospital stay. Dr. Hanson was extremely helpful. Dr. is keeping on his radar list since my hospital stay.”
June 10, 2025
“Rachel Hanson is professional, kind, knowledgeable and understanding. I am going thru a challenging diagnosis, and she is guiding me thru studies, results, interpretations, etc.”
June 9, 2025
“Rachael is a true professional. The office staff is always friendly and helpful.”
May 4, 2025
“Rachel is always attentive, informative and asks relative questions. Highly recommend”
April 27, 2025
“EXCELLENT VISITGREAT COMMUNICATIONS - Back and ForthDOCTOR Listened to my concerns and was well prepared!”
April 26, 2025
“Rachel is an excellent provider. Extremely knowledgeable and empathetic. She had been helping me manage my chronic migraines for several years.”
April 26, 2025
“Had an annual exam everything went well and she explained everything that happened”
April 15, 2025
“Good visit”
March 22, 2025
“Rachael is great and listens to all my concerns.”
March 16, 2025
“All was good. The provider was very attentive and referred me to all the services I need. I am very appreciative.”
February 25, 2025
“I am always pleased with the care I receive through St. Luke's Neurology. My visit with Rachel was no exception. She carefully listened to all the details of my recent illness and provided a thorough exam. She went above and beyond contacting another provider that I see, ordering and ensuring a test was scheduled for me, then following up with my results. I really appreciate her time and thoroughness.”
February 20, 2025
“Rachel Hanson was very informative and professional. She had a great attitude. She explained everything and answered all my questions.”
February 5, 2025
“My visit was excellent”
January 27, 2025
“Provider RACHEL HANSON, PA-C spent plenty of time with me! Answered every question!!”
January 16, 2025
“It's very easy to connect with Rachel. She is a good listener and provides information clearly.”
December 30, 2024
“The doctor did RACHEL HANSON, PA-C did an excellent job communicating and assisting me and made sure I had follow up appointments scheduled. She could not have done a better job in providing care for me.”
December 6, 2024
“She,RACHEL HANSON, PA-C was very great”
November 26, 2024
“Very good.”
November 22, 2024
“Had as always a very good visit with Rachel Hanson. She has seen me over the past 2 years in my recovery from a stroke. She is always very pleasant and easy to talk with. She has discharged me and I would highly recommend her to anyone needing neurological services.”
November 20, 2024
“It was a good visit with RACHEL HANSON, PA-C”
November 18, 2024
“Very good rachel went over everything and the m.a was great”
October 27, 2024
“IT WAS good as always with RACHEL HANSON, PA-C”
September 20, 2024
“Doc. RACHEL HANSON, PA-C Is awesome, what else do you need?> Alll my "Providers" I trust”
September 8, 2024
5.0 RATING
“Nurse practitioner Rachel Hansen has been an essential part of my care team. She has provided me with a level of care that I was not receiving before. I truly appreciate her medical expertise and the way she helps ease the anxieties I experience due to my illness. I would wholeheartedly recommend her to any neurological patient.”
July 22, 2025