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St. Luke's Care Network Provider
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The Patient Satisfaction Rating is an average of all responses to the care provider related questions from our nationally recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.
Responses are measured on a scale of 1 to 5 with 5 being the best score.
The comments are submitted by patients and reflect their views and opinions. The comments are not endorsed by and do not necessarily reflect the views of St. Luke's University Health Network.
“Good”
July 22, 2025
“My first visit to this practice was good. I was looking for a new primary care provider. I hope to have a long relationship with this practice.”
June 28, 2025
“Melissa (CNP) was so special in her recommendations in resolving issues.”
June 22, 2025
“It was the first time for the provider to take care of me and she was very respectful and nice and listened to everything I said”
June 15, 2025
“Pretty straight forward, simple process. Clearly u see standing. All simple. Respectfull very good experience.”
June 14, 2025
“Very good visit with Melissa and staff. I felt comfortable and Melissa was very thorough and patient.”
June 11, 2025
“Very happy with my doctor and the office”
June 11, 2025
“Very good”
June 7, 2025
“The provider that saw me was vary good. Came in because of my high blood pressure. The provider is guiding me in a better heath state that I Am currently in now. We are working on lowering the blood pressure and other heath issues that I may have going on. The front desk people were also vary help fall with paperwork and scheduling. Overall I was vary satisfied with my experience.”
June 7, 2025
“I have never had a bad experience when visiting Dr Ferullo”
May 21, 2025
“Melissa is a very caring and professional practitioner. She listens to my concerns and answers my questions.”
May 10, 2025
“Melissa is amazing! The staff in the office is great. Overall a wonderful place.”
April 11, 2025
“I love this practice. They got me in the same day I called about a UTI infection. They knew I just had surgery and this was a Friday and Melissa said she didn't want me to have to go over the weekend with out being seen. They had the test kit ready for me when I walked in the door.”
April 7, 2025
“Was given an appointment right away and taken care of”
April 7, 2025
“I would like to see this PA when Dr G is unavailable!! She was an amazing doctor!! Thank you!”
April 5, 2025
“I always have a positive experience at this office with whomever I am seeing.”
March 31, 2025
“THE PROVIDER WAS VERY COMPETENT AND HELPFUL.”
March 26, 2025
“Good experience”
March 8, 2025
“Always have excellent service at William Penn Family Center.”
February 16, 2025
“Excellent as I had to establish a GP /RN now that I have insurance and live in Easton PA, have the lab referral, mammogram, colonoscopy, discussed to get an OBGYN, perhaps a neurologist for my migraines. Melissa has great bedside manner”
February 7, 2025
“Melissa A Ferullo, CRNP and Everyone in the office treated me well, even though this is not my regular providing team I was very happy with the service.”
February 6, 2025
“Always a pleasure! She Melissa A Ferullo, CRNP seems to be very concerned about my health.”
January 23, 2025
“It is such a joy to have Melissa as my provider. She is kind, empathetic, and thorough. She is always sure to address all of my questions/concerns at every visit. I never feel rushed, and she makes it a very comfortable environment to talk openly about everything.”
January 21, 2025
“Good visit with Melissa A Ferullo, CRNP”
December 3, 2024
“Melissa caring and sensitivity is the reason I started seeing a doctor on a regular basis”
November 20, 2024
“Melissa is THE BEST!!!”
November 7, 2024
“Melissa is the best... Love having her for my PCP very understanding very accommodating takes her time with me explains everything and what direction we're going in I wouldn't want anybody else don't even mind coming to the doctor anymore thank you”
October 29, 2024
“I arrived 20 minutes late and had to reschedule. I take full ownership for this error as I thought I had the time in for the 15 minute early arrival but I did the sign in online at home so I assumed I was the actual appt. When I arrived C.(front desk) told me I couldn't be seen due to being 20 minutes late. She was very kind and said that she would text my provider as she might be able to see me at lunch. At the same time, she set me up for a later afternoon appointment with another provider. I opted for the PM appt. When I arrived home, I called C to see if she would text NP Melissa for the option to be seen at lunch time. She did so and the NP kindly had me come in prior to her, and likely cutting into her lunch which I truly appreciated. I appreciated how C. handled this as I needed to be seen and she was also solo at the sign in desk that day but took the time to help me get seen. This office runs smoothly and values the time of the patient so being on the other side of being seen on time - I see how tightly they manage the schedule. Being on time does matter on both sides. Bottom line, I felt like she listened and problem solved with me. Secondly, NP Melissa did request an Xray which I got on Monday. On Thursday morning, I messaged my PCP about outcome of Xray and script and NP Melissa got back to me to say they messaged reading room for results. Later that day, based on Xray results released, NP Melissa did send in a script to pharmacy. Additionally, office followed up to indicate same. Although the message from me was not urgent, the response was quick. It gives me confidence to know my PCP team is competent and always there via messaging/phone. Thank you.”
October 25, 2024
“Melissa is a very caring and professional practitioner. She listens to my concerns and answers my questions.”
October 24, 2024
5.0 RATING
“Good”
July 22, 2025