Information Regarding Student Complaint Resolution

The St. Luke’s School of Nursing participates in Federal student aid programs that are authorized under Title IV of the Higher Education Act of 1965. A participating institution must be legally authorized to operate with the State in which it is located. Title 34 CFR§600.9 requires States to have a “process to review and appropriately act on complaints concerning the institution including enforcing applicable State laws.” Title 34 CFR§668.43(b) requires that institutions: “make available for review to any enrolled or prospective student upon request, a copy of the documents describing the institution’s accreditation and its State, Federal, or tribal approval or licensing. The institution must also provide its students or prospective students with contact information for filing complaints with its accreditor and with its State approval or licensing entity and any other relevant State official or agency that would appropriately handle a student’s complaint.”

To comply with this regulation, St. Luke’s School of Nursing provides the following information to its prospective and current students:

St. Luke’s School of Nursing makes every effort to resolve student complaints internally, using policies and procedures outlines in the current Catalog or Student Handbook (Page 27-30). The Institutional Complaint Process for students is the same for all students. It is expected that students will fully utilize any and all such administrative procedures to address concerns and/or complaints in as timely a manner as possible.

For procedures regarding:

• Academic Grade Appeals, Academic Integrity, and Academic Dishonesty and Misconduct:
• Please refer to the Academic Policies and Procedures for student complaint procedures in the St. Luke’s School of Nursing Student Handbook
• Non-Academic Complaints:
• Non Academic Complaints refers to incidents of unprofessional behavior and other complaints that are not of an academic grade concern. Please refer to the Complaint Policy for Non-Academic Concerns located in the St. Luke’s School of Nursing Student Handbook, and contact the Program Coordinator at 484-526-3461 to file a non-academic complaint.

Criminal Activity:

• For complaints involving matters of a criminal nature, please contact the Director of Campus Security at 484-526-4661.

The following outlines the student complaint resolution process if resolution through St. Luke’s School of Nursing processes has not been reached:

• In the unlikely event that an issue cannot be resolved through St. Luke’s School of Nursing’s institutional complaint process, students should contact the Pennsylvania Department of Education at 717-787-5500 or email them at ra-edmisconductlep@pa.gov, the applicable agency for oversight in resolving complaints.