Darla Frack Named VP
Darla Frack is Named the First Vice President, Patient Care Services, for St. Luke's Riverside Hospital
Bethlehem, PA (3/16/2011) - Northampton County resident Darla Frack, RN, BSN, has been named the first Vice President of Patient Care Services, St. Luke's Riverside Hospital. She currently serves as a Patient Care Manager at St. Luke's Hospital-Bethlehem Campus, a position she has held for the past four years. During that time, Darla also served as the interim manager for two additional nursing units until these positions were filled.
Focus on High Quality Care and Excellent Customer Service
“We are delighted that Darla is joining our team,” says Ed Nawrocki, the recently appointed President, St. Luke's Riverside Hospital. “The new hospital experience at Riverside promises to be one of excellent customer service and patient satisfaction, and with an emphasis on quality and safety; Darla's leadership will help create a collaborative and caring team environment so essential to making the hospital experience a positive one for patients and visitors. Since joining St. Luke's in 2006, Darla has continuously improved employee satisfaction and patient satisfaction scores, a theme that will be the hallmark of care at St. Luke's Riverside Hospital.”
Under Darla's leadership, Press Ganey patient satisfaction scores rose from the 68th to the 94th percentile over the past four years. Employee satisfaction increased from 46 percent to 89 percent over the past three years.
“The culture at St. Luke's is truly like no other and I look forward to working with Ed and the team at St. Luke's Riverside Hospital,” says Darla. “Together, we will create a dynamic work environment and ensure that our patients receive the highest quality care and excellent customer service.”
A Successful Career in Nursing
Prior to St. Luke's Hospital & Health Network, Frack held the position of Director, Medical-Surgical Unit and Intensive Cardiac Care Unit, for Blue Mountain Health System, Palmerton Hospital. She also held various nursing educator and staff nurse positions at other area hospitals.
Darla earned a bachelor of science degree in nursing from Cedar Crest College and will soon complete her master's degree in nursing administration from Cedar Crest College. Darla is certified by the American Nurses Credentialing Center as a Medical-Surgical Nurse and Nurse Executive. She is also an active member of several hospital committees aimed at improving quality and customer service.
Darla will transition into her role at St. Luke's Riverside Hospital over the next several months. She resides in Danielsville with her husband and son.
About St. Luke's Riverside Hospital
St. Luke's Riverside Hospital is located at Freemansburg Avenue and Route 33 in Bethlehem Township. When it opens later this year, it will provide convenient access to a family-friendly emergency department, leading-edge medicine, new operating rooms, a cancer center and medical office building, and some of the world's most advanced health care technologies in healing and environmentally-sensitive facilities.