Frequently Asked Questions
- Will I see my regular physician if I choose an online visit through St. Luke’s Care Anywhere?
At times you may log on and see the same staff and physicians you’d see if you came into one of St. Luke’s Care Now locations for an in-person visit. In other instances, you may log on and see staff and physicians that are part of your hospital’s larger network of health care providers.
- Are online visits as good as in-person visits?
Patients who use St. Luke’s Care Anywhere are usually very satisfied with the care they receive during their online visit. While there are some differences between online visits and in-person visits, it’s important to remember that each and every department evaluates whether or not St. Luke’s Care Anywhere is appropriate for specific types of follow-up appointments before offering them as an option to patients like you.
- How long will my online visit last?
Just like a regular visit in the office, your visit length with vary. Every group of physicians decides the appropriate visit length for your specific need.
- How can I view a summary of my online visit?
A summary of your visit can be viewed within 48 hours through St. Luke’s patient portal at eVantageHealth.com. First time users of St. Luke’s patient portal will need to create an eVantageHealth account.
- What if my condition does not improve?
If your condition does not improve within 24-48 hours or in the amount of time your care provider indicated you should seek additional care in person.
- Are all physicians employed by St. Luke’s University Health Network?
In an effort to provide timely and comprehensive service, some of the available physicians are independent contractors, and are NOT employed by St. Luke’s University Health Network, St. Luke’s Hospital or St. Luke’s Physician Group, Inc (“St. Luke’s”). The physicians employed by St. Luke’s are identified by a yellow star () in the top left corner of their picture. Should you desire to be seen by a St. Luke’s employed physician, kindly choose a physician with the yellow star in their picture.
- Have questions or technical issues?
Call 888-325-5515 for help!
For more information, please call St. Luke’s InfoLink at 1-866-STLUKES.